Terms & Conditions

CANCELLING A SUBSCRIPTION

You can cancel your subscription at any point. Simply log into your Customer Account via our website (select ‘Sign In’ or ‘My Account’ from the top menu), and navigate to the ‘Subscriptions’ section. Select the subscription you’d like to cancel and here you’ll see an option to ‘Cancel Subscription’ highlighted in red – click on it.

Please note; if you have signed up for an annual subscription and are only part way through your subscription cancelling your subscription through your Customer Account will only cancel the next payment, you will continue to receive the remaining magazine issues from your subscription plan. For more information, contact team@guineapigmagazine.com

CANCELLING AN ORDER (NON-SUBSCRIPTION)

If you wish to cancel an order you must inform us in writing within 60 days of purchase by sending an email to rik@guineapigmagazine.com with a subject heading of “Order Cancellation”. Please include your Order ID number in this email. If we receive your order cancellation instruction before we have dispatched the goods to you, you shall be entitled to a full refund of the total order price minus the transaction fee we have incurred when we processed your payment. This transaction fee is typically around 3% of the total order price, though this figure is subject to change without notice and we cannot guarantee what this figure will be prior to receiving any individual order. The refund payment will be made in accordance with the Refunds section below. If we receive your order cancellation after we have dispatched your goods to you, then you may no longer cancel your order. However, you are entitled to return the goods to us in accordance with the Returns section below. We also reserve the right to amend the prices of our products or shipping or cancel your order in the case of any technical or genuine human error once your order has been placed. In such instances, you will be duly informed and offered the choice of paying extra to complete the order or being refunded.

RETURNS

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any or all items in their original condition and packaging for a refund within 14 working days from delivery, subject to the following conditions. You must inform us of your intention to return the goods to us in writing within 7 days of receiving the goods by sending an email to team@guineapigmagazine.com with a subject heading of “Order Return”. Please include your Order ID in this email, and clearly state your reasons for returning the goods to us. If you wish to return only part of the order then please also clearly state which items you wish to return. You must wait for our response by email before returning the goods. We may correspond with you by email to discuss the condition of the goods you wish to return. We will provide you with a Returns Form with a unique Returns Number when we have completed this process with you. You must complete and sign this Returns Form and include it with the package you return to us. You must return the goods to us by a registered/recorded delivery service (which requires a signature by the recipient) with suitable carriage insurance to the following address:

Returns

Guinea Pig Magazine Ltd, 60 New Road, Great Baddow, Chelmsford, Essex, CM2 7QT

We cannot accept damaged or lost returns, and reserve the right to refuse your return if you do not send it by registered/recorded mail. You must return the goods unused. All returned products must be in their original product packaging. If you have opened the product packaging, or you have damaged the packaging so that it cannot be reused, we reserve the right to provide you with a partial refund only. You must retain your original registered/recorded mail receipt in case we require proof of the return in the unlikely event that your return package does not reach us.

REFUNDS

Subject to your compliance with the Returns section above, if you are returning your goods because they were damaged in transit, or because the wrong products were delivered, or because the products delivered were materially different from what was described on the website when you purchased the products, then you shall be entitled to a refund of the full product price(s) of the returned product(s) and a refund of the full price of the original delivery charge. Subject to your compliance with the Returns section above, in all other circumstances you will be entitled to a refund of the full product price(s) of the returned product(s) minus the transaction fee we incurred when processing your online payment only. The original delivery charge will not be refunded. In no circumstances will you be refunded your cost of delivering the returned goods to us. Please note, if we reasonably believe the returned goods have been used you will not be entitled to a refund. You will be responsible for arranging for the delivery of your returned goods back to us within 28 days of our receipt. Your refund will be applied to the credit/debit card used to make the transaction within 24hrs of our acceptance of your returned goods.

CANCELLATION, RETURNS AND REFUNDS IN RELATION TO DIGITAL SUBSCRIPTIONS

As you can probably appreciate, due to the unusual nature of digital subscriptions, our cancellation/returns/refunds process differs from that of the material goods we send out.

If for any reason you wish to cancel your digital subscription, you can do this easily. Simply log into your Customer Account via our website (select ‘Sign In’ or ‘My Account’ from the top menu), and navigate to the ‘Subscriptions’ section. Select the subscription you’d like to cancel and here you’ll see an option to ‘Cancel Subscription’ highlighted in red – click on it.

Sadly, we cannot accept returns on digital magazines, once you have downloaded your magazine, it cannot be returned. However, we do offer our Piggy Promise, Money-back Guarantee. For more information, see below.

OUR PIGGY PROMISE, MONEY-BACK GUARANTEE

Your subscription is protected by our piggy promise, money-back guarantee. We want you, our subscribers, to be popcorning with joy every time you receive the latest edition of Guinea Pig Magazine. If, for any reason, you do not feel we have fulfilled our promise to provide you with exciting and informative fluff-filled content, we offer a 30-day money back guarantee*.

For more information, please contact team@guineapigmagazine with the subject heading “Piggy Promise”.

*Please note; our money-back guarantee only applies to our magazine subscriptions and is valid for 30 days after you receive your magazine. If you are part way through an annual subscription, our money-back guarantee will only apply to your latest magazine.