FAQ

Frequently Asked Questions


General

Subscriptions start from as little as £3.49 for a digital issue and £3.99 (+P&P) for a printed issue.

Yes we do! But please note: shipping costs vary depending on where in the world you are located. We are based in the UK.

Our magazine goes out 6 times a year, beginning on the 2nd weekend of January and then again in March, May, July, September and November.

At present, Guinea Pig Magazine can only be bought right here on guineapigmagazine.com by either credit card or direct debit.

Sadly, we no longer accept cheque payments unless by special dispensation. Please contact alison@guineapigmagazine.com for details.

Please check out our shop by clicking here.

Gift subscriptions and back issues can be bought using PayPal, but not rolling subscriptions (annual / bi-monthly subscriptions) – these require a card payment due to the reoccurring nature of the payments.

Guinea Pig Magazine Ltd in the UK.

Yes you can! We have ready-made Gift Subscription plans available in our shop.


Subscriptions

If you choose to subscribe to a bi-monthly subscription plan, your first payment will be taken immediately and every subsequent payment on the 1st of the issue release month (i.e. 1st January, 1st March, 1st May, 1st July, 1st August and 1st November).

If you choose to subscribe to an annual subscription plan, your first payment will be taken immediately and your renewal payment will be taken on the release date of the issue that follows your last magazine in the cycle (For example, if you start your subscription in March or April, you will receive the March issue straight away and then throughout the year receive the May, July, August, November and January issue. Your renewal payment will then be taken on the 1st March so that you can receive the next March issue and the cycle repeats).

Please note that if you wish to cancel your subscription, please do it before the next payment date – thanks!

If you’ve signed up to a Bi-monthly or Annual subscription plan we will continue taking payments every two months or every year (plan dependent), until you cancel it (or switch the auto renew off). You can cancel your subscription at any time* and are welcome to re-subscribe in the future.

If you have ordered a gift subscription, this is for 6 issues only (1 year). It will not re-subscribe automatically and you will need to place a new order the following year to continue receiving the magazine. 

*Please note that if you cancel your subscription after a payment is taken, rather than before, we may have already dispatched your latest magazine for you. Please see the FAQ answer to “I meant to cancel my renewal but forgot, can you help?” (below) for more details.

You can cancel your subscription at any point but please note; you need to do this before your next payment is taken (not after). Simply log into your Customer Account via our website, select ‘My Account’ from the top menu and navigate to the ‘My Subscriptions’ section. Select the subscription you’d like to cancel and click on the ‘Cancel’ button next to ‘Actions’. This will suspend further payments from being taken. You can reactivate the subscription by clicking ‘Reactivate’. For more information, see our Terms & Conditions.

Yes. Cancelling your annual subscription early will only stop us taking any further payments, you will still receive the 6 magazines in your annual subscription plan.

Yes, you can. Simply follow these steps:

  1. Go to My Account > My Subscription page.
  2. Locate the auto renew button and click on it to switch it off.
  3. To switch it back on, just click on it again.

Yes, you can. To switch subscriptions, the customer:

  1. Go to My Account > My Subscription page.
  2. Select the Upgrade or Downgrade button on the subscription you want to switch.
  3. Select a new subscription product and click Subscribe.
  4. Click View basket and complete the checkout form for the new subscription. Note: The standard Order Received page is presented, displaying details of up-front payment (if any) and recurring payments (if any).
  5. You can then return to the My Account page where you will see that the subscription has been changed, and the recurring totals updated (if the amounts were different).

To change the payment method used for your subscription, all you need to do is:

  1. Go to My Account > My Subscription page.
  2. Click the Change Payment button.
  3. Enter the new payment details on the Checkout page.
  4. (Optional): Click the Update the payment method used for all of my current subscriptions checkbox to update all subscriptions.
  5. Submit the Checkout form and return to the My Account > My Subscription page.

If you want to have your magazine shipped to a different address, or move and need to update your billing address, you can change the addresses used for your subscriptions from the My Account page.

There are two methods you can use to update your address:

  • Update the shipping and/or billing addresses for all your subscriptions; or
  • Update the shipping address for just one subscription.

See “How can I change the address for all of my Subscriptions?” or “How can I change the address on just one of my Subscriptions?” for a guide to do this (below).

To change the address used for all your subscriptions, all you need to do is:

  1. Go to your My Account page.
  2. Click on the link to manage your shipping and billing addresses
  3. Select the Edit icon (a pencil in a box) next to the shipping or billing address.
  4. Enter the new address details in the form.
  5. Tick the checkbox: Update the address used for all of my active subscriptions.
  6. Click Save Address.

To change the shipping address used for a single subscription, all you need to do is:

  1. Go to your My Account > My Subscription page.
  2. Click the Change Address button next to the subscription.
  3. Enter the new address details in the form.
  4. Click Save Address.

If your payment fails, you will receive an email requesting you to update your billing information. The charge is attempted again after five days, and then for a final time five days after that. If the payment fails for a third time, the order and subscription are cancelled. You can update your payment information from your Customer Account.

Sadly not. The only workaround is to cancel your subscription and purchase the subscription product again in the future.

Unfortunately not, customers do not receive a notification before their subscription renewal date. The only thing you will receive is an order confirmation email once it has renewed. We recommend you set a reminder for the renewal date on your phone or add the date to your calendar.

These things happen and we’ll always do our best to help you out. Please get in touch and we’ll see if we can arrange a refund. The only time this isn’t possible is when the magazine has already been sent out. That said, we do offer a returns policy (see below).

For help and assistance, please contact: rik@guineapigmagazine.com

If you are not totally satisfied with your order, we do have a cancellation and returns policy in place. For more information, click here.

Yes, not a problem. Please contact rik@guineapigmagazine.com with your order details and we will help you do this.


Your Magazine

As soon as you subscribe, we will send out the latest issue of the magazine for you to enjoy. From then on, you will receive an issue every two months. Our magazine goes out 6 times a year, beginning on the 2nd weekend of January and then again in March, May, July, September and November. Please allow a few days for shipping after the release date.

Please note: Bi-monthly print subscriptions will be sent out to you on the anniversary of your first payment, so if you pay on the 17th in month one, we will take payment and dispatched your magazine on the 17th in month three. This can be re-aligned to the be closer to the release date, see below.

While we try our best to get your magazine out to you as quickly as possible, we are at the mercy of the postal delivery service and sometimes, things can go wrong. If you haven’t received your magazine within 7 working days after our official release date*, please contact us for assistance stating your full name and order number. Please email rik@guineapigmagazine.com

*Please allow 5-7 days longer for international deliveries. Note that bi-monthly print subscriptions will be sent out on the anniversary of your first payment.

We send out most of our orders using DHL Deutsche Post. To track your order, locate the tracking number from your “Order Shipped” email (note you will only have one of these once your order has been dispatched). Copy and paste your order number into the barcode field on the website page and click “Search”:

https://www.packet.deutschepost.com//web/portal-europe/packet_traceit?

If you are in the US, you can get a more accurate tracking summary by using the DHL Deutsche Post tracking number in the USPS tracking site (note this will only work once your parcel has arrived in the US sorting office:

https://tools.usps.com/go/TrackConfirmAction_input

If you require further help with your tracking or suspect your parcel may be lost, please contact rik@guineapigmagazine.com with your full name, order number and tracking info.

You can easily re-align your subscription to fall closer to the issue release date by doing one of the following:

  • Cancelling your bi-monthly subscription and taking out a new bi-monthly subscription closer to the release date. You will only ever be charged once per issue.
  • Cancelling your bi-monthly subscription and choosing an annual subscription package instead.

Your Digital Magazine

As soon as you subscribe, we will provide you with a download link for the latest issue of the magazine for you to enjoy. From then on, you will receive an issue every two months. Our magazine goes out 6 times a year, beginning on the 2nd weekend of January and then again in March, May, July, September and November.

The digital version of our magazine consists of an interactive PDF that is available for you to download. This can be viewed on any Apple or Android devices such as tablets, mobile phones and desktop computers.

When you place an order for a digital magazine or subscription, a download link will be presented to you after checkout. You will also be able to access this download link in your ‘Downloads’ library (My Account > Downloads). With every subsequent new issue release, we will email you to let you know that your new digital issue is available to download.

If you have not received an email with this download link, please check your spam box first (it may have ended up in there). If you still can’t find it, get in touch with us and we’ll get a new link sent out. Email: rik@guineapigmagazine.com

Sorry about this! Some devices do not like opening a large PDF from the download browser. Before contacting us, please try the following:

  1. Download and install Adobe Acrobat Reader: PDF Viewer (it’s free to download from all App stores). 
  2. Locate your ‘File Manager’ folder (presuming you are using a tablet or mobile)
  3. Navigate to your ‘Download’ folder (it will most likely be in your ‘Internal storage’)
  4. Find the file named “GPM Issue 60 Digital Download.pdf” (the issue number may be different to this example) and try and open it from there. Note: You’ll need a PDF viewer installed on your device.

Get Involved

If you have any piggy-related question, large or small, or would like some extra extra advice from our team of experts, please email experts@guineapigmagazine.com or drop us a Private Message (PM) on Facebook, and we will forward your enquiry onto our experts and get back to you with their replies as soon as possible. Any relevant photographs with your message go a long way to helping the experts, and getting you a fast and reliable reply (particularly in the case of health-related queries).

Your questions will be treated in the strictest confidence and your name will not appear in the magazine.

Please note: Our experts cannot help in an emergency – if you are concerned, you should take your guinea pig to a vet immediately. Guinea pigs can go downhill rapidly (24hrs can be deadly) so please act as quickly as you can.

As you probably know by now, GPM is 99.9% created by the people who read it i.e. YOU. If you’ve got a story for GPM – educational, real-life, news or fictional – or if there is a subject you really want to see covered in the magazine, drop us a message via the Contact page, on FB or email alison@guineapigmagazine.com and you could see you and your piggies published in the world’s only regular pet piggy magazine!

If you have some good quality, non-blurry, high resolution images (at least 2MB in size) of your piggies that you would like to see featured in Guinea Pig Magazine, send them via email to alison@guineapigmagazine.com

If they’re of good enough quality for the printing process they’ll be included in a future issue – either in the Guinea Gallery, as page pigs, or even – if you’re really lucky – the Cover Model Pig!

Don’t be disheartened if you don’t see them in GPM straight away, or if you don’t get a personal reply back from Alison – she saves all good quality photos that arrive in her inbox for future use and this alone takes hours to do, so please don’t worry if you don’t hear back from us.

Here at GPM, we are on a mission to promote the health, happiness, enrichment and welfare of guinea pigs. By supporting our magazine with advertisements and sponsorship, you help us to get our message out there. In addition to this, you get to speak directly to a very passionate audience of guinea pig fanatics – our readers and followers.

If you’d like to hear what we can do for your business, please get in touch by emailing rik@guineapigmagazine.com