FAQ

Frequently Asked Questions

General

Subscriptions start from as little as £4.49 for a digital issue and £4.99 (+P&P) for a printed issue.

Yes, we do! Please note that shipping costs vary depending on your location, as we are based in the UK.

For shipments to the EU, additional customs or tax fees may apply upon arrival in your country. If this happens, your local customs office will contact you to arrange payment before your magazine can be delivered.

We publish six issues per year. Guinea Pig Magazine is released in January, March, May, July, September, and November.

You can purchase Guinea Pig Magazine directly from our website, guineapigmagazine.com, using a credit card or direct debit. PayPal is accepted for Gift Subscriptions only.

Unfortunately, we no longer accept cheque payments through the website unless by special arrangement. If needed, please contact us at team@guineapigmagazine.com for more information.

Don’t forget to visit our shop by clicking here.

Yes, PayPal can be used to purchase gift subscriptions and back issues. However, rolling subscriptions (such as annual or bi-monthly plans) require a card payment due to the recurring nature of the payments.

Guinea Pig Magazine is published by Guinea Pig Magazine Ltd, based in the UK.

Absolutely! We offer ready-made Gift Subscription plans, which you can find in our shop.

Subscriptions

For a bi-monthly subscription plan, your first payment will be taken immediately. Subsequent payments will be taken on the 23rd of the month prior to each new release:

  • 23rd December (for the January issue)
  • 23rd February (for the March issue)
  • 23rd April (for the May issue)
  • 23rd June (for the July issue)
  • 23rd August (for the September issue)
  • 23rd October (for the November issue)

For an annual subscription plan, your first payment will also be taken immediately and the latest issue dispatched. Renewal payments will occur on the 23rd of the month before your next subscription cycle begins. For example:

  • If you subscribe in March or April, you’ll receive the March issue immediately and then the May, July, September, November, and January issues.
  • Your renewal payment will be taken on 23rd February to ensure you receive the next March issue, and the cycle will repeat.

Note: If you wish to cancel your subscription, please do so before your next payment date to avoid being charged. Thank you!

If you’ve signed up for a Bi-monthly or Annual subscription plan, payments will continue every two months or every year (depending on your plan) until you cancel or switch off auto-renew. You can cancel your subscription at any time* and are welcome to re-subscribe in the future.

If you’ve purchased a Gift Subscription, it covers 6 issues (1 year) only and will not automatically renew. To continue receiving the magazine after the gift period ends, you’ll need to place a new order.

*Please note: If you cancel after a payment has been processed, your latest magazine may already be on its way. For more details, see the FAQ “I meant to cancel my renewal but forgot, can you help?” below.

You can cancel your subscription at any time, but please ensure this is done before your next payment date to avoid being charged.

To cancel:

  1. Log into your Customer Account on our website.
  2. Select ‘My Account’ from the top menu.
  3. Navigate to the ‘My Subscriptions’ section.
  4. Find the subscription you wish to cancel and click the ‘Cancel’ button under ‘Actions’.

This will stop any future payments. If you change your mind, you can reactivate the subscription by clicking ‘Reactivate.’

For more details, please refer to our Terms & Conditions.

Yes, you will. Cancelling your annual subscription early simply stops any future payments. You’ll still receive all 6 magazines included in your current annual subscription plan.

Yes, you can! Here’s how:

  1. Log into your Customer Account and navigate to the Subscription page.
  2. Find your Active subscription and click “View.”
  3. Locate the Auto-renew button and click it to switch it off.

If you wish to switch Auto-renew back on later, simply click the button again.

Currently, our website doesn’t support an upgrade or downgrade feature. Please email us at team@guineapigmagazine.com with your request, and we’ll do our best to help.

To update your payment method, follow these steps:

  1. Log into the website and go to My Account.
  2. Click on Payment Methods and select Add payment method.
  3. Enter your new card details and check the box that says: “Update the Payment Method used for all of my active subscriptions (optional).”
  4. Once the new payment method is saved, you may return to Payment Methods and delete your old card details if desired.

If youIf you need your magazine shipped to a different address or have moved and need to update your billing address, you can make these changes from the My Account page.

There are two ways to update your address:

  1. Update the shipping and/or billing addresses for all your subscriptions.
  2. Update the shipping address for just one subscription.

For step-by-step instructions, see the guides below:

How can I change the address for just one of my subscriptions?

How can I change the address for all of my subscriptions?

To update the address for all your subscriptions, follow these steps:

  1. Log into your My Account page.
  2. Click the link to manage your Shipping and Billing Addresses.
  3. Select the Edit icon (a pencil in a box) next to the address you want to update.
  4. Enter your new address details in the form.
  5. Tick the checkbox: Update the address used for all of my active subscriptions.
  6. Click Save Address.

To update the address for a single subscription, follow these steps:

  1. Log into your My Account page and go to My Subscriptions.
  2. Click the Change Address button next to the subscription you want to update.
  3. Enter the new address details in the form.
  4. Click Save Address.

If your payment fails, you’ll receive an email prompting you to update your billing information. We will attempt to process the payment again after five days, and once more five days after that. If the payment fails a third time, your order and subscription will be cancelled.

You can update your payment information through your Customer Account.

If you continue to experience issues, please contact us at team@guineapigmagazine.com, and we’ll be happy to assist.

Unfortunately, we don’t currently offer the option to skip or pause a renewal. The only workaround is to cancel your subscription and re-subscribe at a later date when you’re ready to continue.

No, we no longer send email reminders before renewal payments are taken. We recommend setting a reminder for the renewal date on your phone or adding the date to your calendar to keep track of upcoming payments.

We understand that these things happen, and we’ll always do our best to help. Please get in touch, and we’ll see if a refund can be arranged. The only exception is if the magazine has already been dispatched. However, we do offer a returns policy (see details below).

For assistance, contact us at team@guineapigmagazine.com.

If you are not totally satisfied with your order, we do have a cancellation and returns policy in place. For more information, click here.

Yes, not a problem. Please contact team@guineapigmagazine.com with your order details and we will help you do this.

Your Magazine

As soon as you subscribe, we’ll send out the latest issue for you to enjoy. After that, you’ll receive a new issue every two months. Our magazine is published six times a year, with issues released in January, March, May, July, September, and November.

Please note: We begin shipping magazines approximately 4-7 days after renewal payments are taken. While the official release date for each issue is the 1st of the month, delivery may take a little longer depending on your location.

While we do our best to get your magazine to you promptly, occasional delays with the postal service can occur. If you haven’t received your magazine within 14 days of the official release date (or 35 days for international deliveries), please contact us for assistance.

When reaching out, include your full name and order number. You can email us at team@guineapigmagazine.com.

Most of our shipments are tracked (except for those to the USA). If you didn’t receive a tracking number in your shipping confirmation email, please get in touch, and we’ll provide it for you.

If you need further assistance with tracking or believe your parcel may be lost, contact us at team@guineapigmagazine.com. Be sure to include your full name, order number, and any tracking information you have.

Shipments to the EU may incur additional tax fees upon arrival in your country. If this happens, your local customs office will contact you for payment to release your magazine.

To significantly reduce these fees (which often include handling or admin charges), you can register with your local customs office to declare the import and pay the tax yourself. You may need to provide the following company address when registering:

Guinea Pig Magazine Ltd
60 New Road
Great Baddow
Chelmsford
Essex
CM2 7QT
United Kingdom

We recommend contacting your local customs office for further guidance on how to register.

Your Digital Magazine

As soon as you subscribe, you’ll receive a download link for the latest issue to enjoy right away. After that, you’ll receive a new issue every two months. Our magazine is published six times a year—in January, March, May, July, September, and November.

For each new release, we’ll email you a download link on the 1st of the month. You can also access your download at any time in your Downloads library (My Account > Downloads).

The digital version of our magazine is an interactive PDF, which you can download and enjoy on a variety of devices, including tablets, mobile phones, and desktop computers. It’s compatible with both Apple and Android devices.

After placing an order for a digital magazine or subscription, a download link will be provided immediately after checkout. You can also access this link anytime in your Downloads library (My Account > Downloads).

For each new issue release, we’ll email you to let you know that your latest digital magazine is available for download.

If you haven’t received the email with your download link, please check your spam or junk folder first—it may have landed there. If you still can’t find it, contact us, and we’ll resend the link.

Email us at team@guineapigmagazine.com for assistance.

Sorry about that! Some devices struggle to open large PDFs directly from the download browser. Before contacting us, please try the following steps:

  1. Download and install Adobe Acrobat Reader: PDF Viewer (free from all app stores).
  2. Locate your File Manager folder (if using a tablet or mobile device).
  3. Navigate to your Download folder (usually in your internal storage).
  4. Find the file named “GPM Issue 60 Digital Download.pdf” (the issue number may differ) and try opening it from there.

Note: Ensure you have a PDF viewer installed on your device.

Get Involved

If you have any guinea pig-related questions, big or small, or need extra advice from our team of experts, you can reach out in two ways:

We’ll forward your enquiry to our experts and get back to you as soon as possible with their replies. Including relevant photographs with your message can help our experts provide faster and more reliable advice, especially for health-related queries.

Your questions will be treated in strict confidence, and your name will not appear in the magazine.

Important: Our experts cannot assist in emergencies. If you’re concerned about your guinea pig’s health, please consult a vet immediately. Guinea pigs can deteriorate quickly, and even 24 hours can be critical, so it’s vital to act promptly.

Guinea Pig Magazine is proudly 99.9% created by our readers—that means YOU! If you have a story to share—whether it’s educational, real-life, news, or even fictional—or if there’s a topic you’d love to see covered, we’d love to hear from you.

Simply drop us a message via the Contact page, on Instagram, or email team@guineapigmagazine.com. Who knows? You and your piggies might be featured in the world’s only regular pet piggy magazine!

If you have high-quality, non-blurry images of your piggies (at least 2MB in size), we’d love to see them! Email your photos to alison@guineapigmagazine.com for a chance to have them featured in Guinea Pig Magazine.

If the photos meet our printing requirements, they may appear in a future issue.

Please note: If your photos don’t appear immediately or you don’t receive a personal reply, don’t worry. Alison carefully saves all good-quality submissions for potential future use, which is a time-consuming process. Rest assured, your photos are appreciated!

At GPM, our mission is to promote the health, happiness, enrichment, and welfare of guinea pigs. By supporting our magazine through advertisements and sponsorships, you help us spread this message far and wide. In return, you’ll connect directly with a passionate community of guinea pig enthusiasts—our readers and followers.

If you’d like to learn more about how we can support your business, please email naomi@guineapigmagazine.com.